See your spaces & users like never before.

Space intelligence refers to data-driven insights about how your workspaces are actually used – including real-time occupancy patterns, utilisation trends over time, tenant behaviour and preferences, peak demand periods, space performance metrics, and digital experience quality. It transforms raw data from WiFi networks, booking systems, and access control into actionable business information that drives revenue optimisation, space planning, and operational decisions.

Space intelligence replaces guesswork with evidence for critical business decisions: which spaces to expand or reduce (capital allocation), how to price different areas and times (revenue optimisation), when tenants show churn risk signals (retention strategy), which amenities drive highest satisfaction (investment priorities), and how to optimise layouts for actual usage patterns (space planning). Without data, operators make million-dollar decisions based on intuition and incomplete information.

essensys Platform captures utilisation data through WiFi network activity without requiring additional sensors or hardware. As devices connect to your network, the system tracks connectivity patterns – when devices connect, how long they stay, which areas they use, and movement patterns between spaces. This provides high-fidelity occupancy data at user, tenant, zone, and portfolio levels without installation complexity.

WiFi-based tracking reveals: which spaces have highest occupancy and when (demand patterns), how long people actually spend in different areas (dwell time and engagement), which tenants use which spaces most frequently (behaviour patterns), how traffic flows between areas throughout the day (mobility patterns), which zones are consistently underutilised (optimitation opportunities), and how usage patterns differ by day of week or season (planning insights).

WiFi-based tracking provides higher accuracy than motion sensors for actual space usage because it captures device connectivity (indicating work activity) rather than just physical presence. Motion sensors can’t distinguish between someone working and someone passing through, can miss stationary users, and don’t provide user or tenant attribution. WiFi tracking shows who’s using spaces, for how long, and for what purposes – giving you actionable business intelligence, not just presence detection.

Yes. essensys Platform identifies churn risk signals through declining usage patterns (tenant using space less frequently over time), degrading digital experience scores (connectivity quality deteriorating), changed behaviour patterns (shift from regular to sporadic usage), and comparative utilisation (tenant using significantly less than similar organisations). These early warning signals allow you to reach out proactively – addressing issues, offering support, or discussing right-sizing – before tenants decide to leave.

Digital experience (DX) scoring in essensys Platform quantifies connectivity and technology quality from tenants’ perspectives by combining connection reliability, speed performance, dropout frequency, latency measurements, and more into a single measurable score (0-100 scale). DX scoring matters because it provides objective measurement of experience quality, enables benchmarking across locations, identifies problems before tenant complaints, and justifies premium positioning with measurable superiority.

Occupancy tracking answers “how many people are in a space right now” (point-in-time headcount). Space utilisation answers “how is this space used over time, by whom, for what purposes, and what does this mean for business decisions” (actionable business insights). Space utilisation provides context, trends, attribution, and decision-making value that simple occupancy numbers cannot deliver.

Yes. Space intelligence supports marketing and sales by providing proof points for premium positioning (measurable experience quality vs. competitors), demonstrating space availability and demand in prospect conversations (scarcity messaging), showing actual tenant success stories through utilisation metrics (case study evidence), and identifying which amenities drive highest engagement (feature emphasis in marketing). Data-driven marketing outperforms generic claims.

Review frequency depends on the metric and use case: real-time monitoring for operational issues and digital experience problems (continuous), weekly reviews of utilisation trends and booking patterns (tactical adjustments), monthly analysis of tenant behaviour and churn risk indicators (retention strategy), and quarterly deep-dives on portfolio performance and investment priorities (strategic planning). essensys Platform provides dashboards for all timeframes.