Digital experience that keeps members coming back.

Digital experience (DX) refers to how seamlessly and reliably tenants can connect, work, and use technology in your spaces. It encompasses WiFi connectivity quality, meeting room booking and access ease, service provisioning speed, and the overall friction (or lack thereof) when using digital infrastructure. Great digital experience is almost invisible – technology just works without users thinking about it.

Modern flexible workspace members expect frictionless technology as a baseline – poor WiFi, clunky meeting room access, or unreliable connectivity drives them to competitors offering better digital experiences. In flexible workspace markets with high competition, digital experience becomes a key differentiator that impacts tenant satisfaction scores, renewal rates, referral likelihood, and your ability to charge premium pricing.

essensys delivers seamless WiFi connectivity with automatic roaming across your portfolio (no re-authentication), tap-to-access meeting rooms that work in under one second (eliminating booking friction), real-time service provisioning (instant fulfillment of tenant requests), and consistent experiences across all locations (standardised technology and workflows) – making your spaces feel effortless to use.

Common DX problems include shared WiFi passwords that compromise security and cause connection issues, frequent WiFi drops during video calls or client presentations, meeting room squatting by unauthorised users (causing booking conflicts), clunky multi-step booking processes that frustrate tenants, inconsistent experiences across different locations in a portfolio, and slow IT response times for service requests or technical issues.

Yes. essensys Platform includes digital experience (DX) scoring that quantifies connectivity and technology quality from tenants’ perspectives. The DX score combines connection reliability, speed, dropout frequency, latency, and more into a single measurable benchmark. You can monitor DX across your portfolio, compare performance between locations, identify degradation before members complain, and prove premium positioning with data.

WiFi quality directly correlates with tenant satisfaction because connectivity underlies almost all modern work activities – video calls, cloud applications, file sharing, and communication. Poor WiFi causes dropped calls, failed uploads, meeting disruptions, and productivity loss – all of which create frustration. Reliable, fast WiFi becomes an invisible enabler of work, while unreliable WiFi becomes a constant source of complaints and churn risk.

Good meeting room experience is characterised by: instant availability visibility (knowing which rooms are open), frictionless booking (reserving in seconds, not minutes), reliable access (getting in without hunting for keys or waiting for doors to unlock), fair usage (no squatters taking rooms without booking), and spontaneous access (ability to grab an empty room on-demand). Bad experiences involve the opposite of each.

elumo eliminates meeting room friction by providing real-time availability display at each door (LED light ring shows status), instant tap-to-book capability (book and access in under one second), integrated access control (only authorised users get in, preventing squatting), mobile wallet access (Apple Wallet and Google Wallet), and support for both advance and spontaneous bookings (flexibility for different work styles).

Not necessarily – each product delivers significant value independently. essensys Platform focuses on WiFi experience and space intelligence, while elumo handles meeting room booking and access. However, using both creates the most comprehensive digital experience: seamless connectivity throughout your spaces plus frictionless meeting room usage. Many operators start with whichever solves their biggest pain point, then add the other as they see results.

Digital experience creates competitive advantage by becoming a differentiator in markets where physical space is commoditised. When multiple operators offer similar locations and amenities, the one with seamless WiFi, frictionless meeting rooms, and invisible technology wins tenant preference. This advantage compounds over time through reputation, referrals, and the ability to retain high-value tenants who prioritise experience quality.