What have we learned?

While much of the industry narrative has been focused on amenity rich buildings, occupiers say that technology and flexible workstations are a more significant factor in attracting them back to the office.

While amenities form a part of curating an attractive occupier experience, it is technology that has the real impact. Not only does technology underpin the delivery of attractive offices, but it packs a punch when enticing workers back to the office.

The findings suggest a gap between what the real estate industry is providing and what occupiers want.

Technology can be an attractor, drawing people to the office and enhancing the ability to work, however when incorrectly or not at all it can be a detractor, causing workers to look to pastures greener for better workspaces.

Check out the Press Release.

Only 1 in 5 U.S. office workers

Admit amenities are what brings them back to the office.

Of U.S. office workers

Claim technology and flexible workspaces are the reason they come to the office, proving the importance of a tech-forward workplace.

Of U.S. office workers

Are frustrated with their current office experiences.

Of U.S. office workers

Are envious of the innovative technology available in other office buildings aside from their own.

“The modern office is completely changing; if real estate strategies don’t evolve quickly and support today’s occupiers, there will be even tougher roads ahead in the fight to remain competitive and relevant.”

– Jeremy Bernard
CEO, North America at essensys

What else forms part of the puzzle?

Out of the 63% of U.S. office workers who claim technology and flexible workspaces are the reason they come to the office:


Like the convenience of the space and layout.


Like having access to multiple workstations.


Value more reliable WiFi.

What workers want

Technologies workers say would attract them to the office*

*Each result shown among office workers who did not have that technology available in their office building.


essensys commissioned the survey through Wakefield Research, involving 1,000 U.S. nationally represented office workers, defined as professionals working in an office environment at least once per week (excluding home offices), captured between August 4th and August 10th, 2022.

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