Subprocessors
Effective Date: March 2025
Security, Privacy and Compliance Information for essensys
essensys is a data processor and engages certain Subprocessors that may process personal data submitted to the essensys Service by the controller. These Subprocessors are listed below, with a description of the service and the location where data is hosted. This list may be updated by essensys from time to time in our efforts to provide the Service.
| Subprocessor | Nature of the Services | Location |
| Amazon Web Services | Hosting services for the customer facing applications.
Ancillary AWS offerings used with hosting services include CloudWatch, Kibana, and OpenSearch, which provide monitoring, error logging, and analytics services for the hosted application. |
Asia Pacific (SG), Europe (IRE), (US East – N. Virginia &Â Ohio) |
| Apple, Inc. | Payment processing | US & EU |
| Atlassian Pty Ltd. | Internal team documentation, which may include customer support or technical incident response. | EU |
| Avalara, Inc. | Sales tax calculator which uses billing information provided either via the in-application billing and payments feature or on the customer’s order form. | US |
| DropboxSign | Contract administration and signature tool | US & EU |
| Google LLC | Payment processing | US & EU |
| Intercom | Support Services | US |
| NetSuite | Enterprise Resource Planning | NL |
| Salesforce | Service Cloud provides customer support services. Customer Content may be processed by Service Cloud but only if Customer chooses to provide Customer Content in a support interaction. | DE & FRA |
| Snowflake | Data warehouse to support the Intelligence Engine application and log repository. | Asia Pacific (SG), EU (IRE), US East ( N.Virginia) |
| Stripe, Inc. | Payment processing | US & EU |
| Twilio Inc. | Processes and delivers emails sent from our applications. | US & EU |