Utilisation at Marlow House is down 22% over 6 weeks
Suite 3.02 badge-ins falling week on week — renewal is in 60 days.
Brief the account team
Nobody tells you they're leaving.
Signal turns what essensys Platform sees into the decisions that decide your year: which tenants are thriving, which are quietly drifting, where your pricing power is real, and which of your carriers isn't delivering. It surfaces what matters — and attaches the action, ready for JEFF to take.
This morning's signals
DX score slipping on Floor 2, Kings Cross
Wi-Fi latency degrading since Tuesday. 31 tenants affected.
Ask JEFF to fix itMeeting rooms at Shoreditch are 94% booked at peak
Demand outstrips supply Tue–Thu. Two underused suites adjoin.
Model an expansion
Four instruments
Four readings. One picture.
Most tools show you one of these. Signal reads all four from the same telemetry — and the useful part is where they meet.
Instrument 01
Space utilisation
The growth instrument
Who's actually in, when and where — by floor, suite and room. Trends, not snapshots, so a quiet fortnight reads differently to a slow slide.
And no sensors. Every login on your network flows through essensys, so the network itself tells you who's in the building, when, where and for how long. Nothing to install, nothing to maintain, nothing anyone has to remember to tap.
Tenant A78%↑
Tenant B64%↓
Tenant C31%↓
Tenant D94%↑
Tenant utilisation · Marlow House · trailing 6 weeksInstrument 02
Digital experience
The proof instrument
The DX Score: every tenant's real experience of your network, measured continuously and scored per user, tenant, floor, site and portfolio.
It combines session quality, application performance, device behaviour, authentication events, roaming performance, bandwidth delivery and failure frequency into one number you can track — and show to somebody.
86
Portfolio DX score, live
Kings Cross Floor 2 dragging the average — latency degrading since Tuesday. Signal flagged it before the first complaint.
Instrument 03
Hardware lifecycle
What you've got, what's running on it, and what's about to fail. Signal compares the firmware and inventory standard held in Command against what's actually running in your buildings — flagging end-of-life kit and lifecycle risk across the estate.
It also benchmarks the hardware itself: which manufacturers and models run reliably, and which fail early or keep needing attention. CapEx you can plan a year out, and evidence for your next procurement decision.
Hardware lifecyclevs Command standard
AP-51534 unitsCurrent
SW-296012 unitsDrift
AP-3259 unitsEnd of life
9 replacements due · FY26 planned
Instrument 04
WAN performance
Whether your connectivity providers are actually delivering what you're paying for. Signal measures every circuit against its contracted SLA, reports compliance, and benchmarks carriers against each other across your estate.
Where the same carrier or circuit type keeps failing, Signal surfaces the pattern — so you can challenge, renegotiate or switch with evidence rather than a hunch.
WAN performancevs contracted SLA
Carrier A99.98%
Carrier B98.11%
Carrier C99.61%
Carrier B · 4 SLA breaches in 90 days
In combination
Churn hides in the gap between two numbers.
Experience and utilisation, read together, say things neither says alone. sees that pattern months before a notice lands.
Strong experience, rising usage — a tenant thriving. Offer them more space before they start looking at other buildings.
Declining experience, shrinking usage — a tenant quietly quitting. Passively deciding to leave, weeks or months before any notice arrives.
Neither needs a complaint. Neither needs a conversation. Both arrive while there's still time to act.
Tenant trajectoryLast 12 weeks
Digital experienceSpace utilisation
Strong experience · rising usageDeclining experience · shrinking usage
Risk & opportunity
Risk you can act on. Upside you'd have missed.
Signal doesn't wait to be asked. It watches the indicators that precede churn and the patterns that signal demand — and puts the most important ones in front of you, with the action attached.
Utilisation sliding
A tenant’s badge-ins fall week over week. Signal reads the trend, connects it to their experience, and flags it months out.
Suggested action · brief the account team with the full trendExperience degrading
A falling DX Score is churn you haven’t heard about yet. Signal catches the slide before the first complaint lands.
Suggested action · ask JEFF to fix the root causeSpace running hot
Rooms fully booked at peak, suites over capacity — demand your current footprint can’t hold. Signal sizes the expansion case.
Suggested action · model the uplift, take it to the landlordKit about to go
End-of-life hardware and firmware drifting out of standard across the estate. Signal flags what’s going to fail before it does, and what it’ll cost to get ahead of it.
Suggested action · build it into next year’s CapExCarrier underdelivering
The same provider missing its SLA across multiple circuits. Signal shows the pattern with the evidence attached.
Suggested action · take it to the carrier, or take the business elsewhereFrom insight to action
Insights that finish the job.
Every Signal insight carries a suggested action — and because JEFF lives in the same product, most of them are one tap from done. Deep-dive when you want to; the important stuff finds you either way.
surfaces“DX score on Floor 2 down 9 points — Wi-Fi latency, 31 tenants affected.”
suggests“Reposition the access points on Floor 2 — estimated fix time 4 minutes, no tenant downtime.”
fulfilsOne tap. JEFF executes within the governance you set, verifies the fix and closes the loop — meet JEFF.
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