Running a flexible workspace operation is inherently complex. To deliver on occupier demands for agility and flexibility, it is essential to have tight control over your operation.

IDC, the global market intelligence and advisory firm for technology markets, has turned its eyes to the flexible workspace market. They spoke with senior leaders at global flexible workspace brands about some of the operational and technological obstacles they face daily.

Service delivery in flexible real estate assets

Multi-site space providers and landlords share the pain of delivering on occupiers’ ever-evolving requirement for services. Those who excel at meeting tenant expectations make it easier for tenants to stay within their portfolios as they grow. So, what’s the catch?

Empowering occupiers with the services they need when they need them isn’t always easy. It requires the right technology and tools in place to deliver on-demand, immediately. That’s not to mention, tracking service consumption, streamlining back office operations, accurately billing for services, and ensuring that services are in fact working for occupiers.

Direct control over systems and processes

The IDC infobrief reveals the importance of having direct control over a standardized set of tools that automate tech provisioning and monitoring. To deliver on promises of value and flexibility, space providers are looking to modular platforms that lend control over services and sustain customer-centric propositions for scaling operations.