As discussed in our previous blog, “Choosing the right tech for your flexible space”, being responsible for providing technology services in a flexible office space can be a complex task. It’s important to use the right technology in order to meet tenants’ requirements and to keep your operations smooth and streamlined. One of the key ways to do this, is to use automation.
Here are some of the key benefits of automation in commercial real estate:
Automation can help to replace many of the manual, repetitive and time-consuming tasks associated with managing digital services, such as adds/moves/changes, monitoring network usage, and troubleshooting issues. It can help to reduce the number of staff hours required to manage the technology infrastructure, which can lower labour costs and improve efficiency.
Automation can also help to improve the reliability of the digital services provided. Automated systems can detect and resolve network issues before they become major problems, which can help to minimise downtime and improve tenant satisfaction. With better uptime, tenants will be more productive, helping to keep them satisfied, and therefore contributing to higher occupancy rates.
Another major benefit of automation is the level of scalability it provides. As previously discussed, offering a flexible, digitally-enabled space brings increased complexity. Scaling this offering across a whole portfolio of buildings increases that complexity, requiring more systems, more vendors, more technical specialists, and so on. With automation, this complexity can be reduced, leading to improved scalability.
By replacing time-consuming, manual processes, automation enables tasks to be completed faster. This means digital services can be provisioned quicker, enabling you to adapt spaces quickly to fit market needs, or react on-demand to a change in tenant requirements. This can lead to better tenant satisfaction, increased revenue, reduced vacancy rates, and reduced time-to-occupancy.
Automation helps makes processes more simple. For example, instead of needing several employees to complete a task, such as provisioning WiFi to a new tenant, automation can replace many of the steps in the process and enable a single employee, without technical knowledge, to complete it via software.
As the office space industry becomes more flexible, the need to have the right digital infrastructure that can adapt to the changing needs of the market and tenants becomes increasingly important. Automation can play a key role in simplifying the control and management of these services and provide numerous benefits such as cost savings, improved reliability and scalability, and increased revenue potential.