ES: Tenant experience is the difference between working from home and going to the office. It’s what the office has to offer from an individual end user’s perspective, including space design, functionality, and social engagement with colleagues.
One key trend is extreme personalisation, where each person’s experience can and should be different and customisable, and the building should be able to respond accordingly. This means tenant experience needs to be relevant to the individual, which is built on better data capture and aggregation.
A second key trend is portfolio-wide and portable digital tenant experiences, where people want the ability to work from anywhere, but maintain that same level of frictionless connectivity and seamless access to their laptop, communities and workspaces. This keeps office customers in a captive environment even when they’re not in the building.
These trends were also evident in our latest report, Next, Flex | Technology for the next generation Australian office, which surveyed 1,000 Australian office workers to find out what mattered most to them.