How and where we work has changed rapidly. Based on recent research, the evolution of work shows no signs of slowing down. In fact, underlying trends in the workforce are putting a greater onus on employers and office providers alike to deliver better workspaces.

Offering a superior employee experience is a growing priority for employers. With 41% of employees considering changing jobs*, the workplace is a strong component to reducing the impact of the so-called “great resignation” movement. Hybrid working and hub-and-spoke real estate strategies are becoming the norm for many organisations to lend greater flexibility to where employees can work. Generational differences have emerged between employees aged 55 and older and those between 18 and 24 years old, demonstrating the importance of optionality when it comes to where people work.

The latest InfoBrief from global market intelligence firm, IDC, outlines a framework for best-in-class workspaces and the building blocks to enable hybrid working and support these changing occupier requirements.

The framework consists of:

  • Flexible space management
  • Digital infrastructure
  • Security
  • User experience
  • Marketing, sales and billing


These elements are necessary aspects to meeting the needs of office space providers, occupiers and end-users. Flexible space management is the ability to capture and analyse insights on space utilization to be proactive in responding to changing office requirements. Digital infrastructure refers to the connectivity, hardware and flexibility that can futureproof an office proposition to be responsive and agile to the space and services occupiers need. Security is the ability to safeguard both digital and physical workspaces to drive better experiences and productivity across office environments. User experience is the seamless movement across multiple workspaces and easy access to services, apps and portals as required. Lastly, marketing, sales and billings is an essential part of the framework for digital bookings, promotions, contract management and access to marketplaces.

Across these five components of the framework, IDC identified six common building blocks for how organisations can enable a best-in-class workplace.

The building blocks are:

  • Consistent experiences
  • Specific workplace purpose
  • Seamless journeys across workspaces
  • World-class service delivery
  • Measurability, and
  • Integrated technology excellence


Based on direct insight from in-depth interviews with leading global office space providers and enterprise organisations, the InfoBrief details the challenges and common practices of leveraging the building blocks within the framework and suggests the best-in-class approach to follow the framework.

In the InfoBrief, IDC technology analysts also debut their technology maturity model, a reference point that describes the different stages of workplace technology adoption. The maturity model is key for organizations to understand where there may be gaps and opportunities as they reevaluate the office propositions they provide.

As workspace providers and occupiers alike adjust to the constantly evolving world of work, there is an urgent need for guidance on how to effectively implement workspace transformation initiatives. The InfoBrief offers key advice on what best-in-class looks like for today’s occupiers and how to achieve it.

The framework and its building blocks shed light on where to focus efforts. Starting with the technology maturity model, it’s critical to understand where change is needed to deliver on desired business outcomes. Read the full InfoBrief and the key takeaways to discover gaps and opportunities in your workspace transformation journey.

Get your copy of the Infobrief now.

*The Next Great Disruption Is Hybrid Work — Are We Ready? Microsoft