APAC, North America, Europe, UK, 15/02/2023


In recent years, there’s been a growing trend towards commercial office space becoming more flexible and more digitalised. This shift in the way office space is used has significant implications for owners and operators of traditional office buildings.

One of the most important things to consider when it comes to offering flexible, digitally-enabled buildings, is the need to utilise the right technology. This is important for 2 main reasons:

  • The right technology means you can offer digital services that meet or exceed the demands of your tenant base.

In a traditional office environment, the provision and procurement of digital services, such as WiFi networks, is, more often than not, the responsibility of the tenant. In the new world of flexible, digitally-enabled spaces, that responsibility shifts to the owner/operator of the space. As a provider of these services, it works in your favour to be able to offer services that are instantly available, customisable, and of a quality and standard that meets the requirements of every tenant – from small startups to multinational organisations. Also, tenants may be moving in and out more regularly, and technology needs – think performance, availability, security, compliance, etc. – may change rapidly.

In order to meet these needs, owners/operators must be prepared to provide a range of digital services, that can be added, removed, or changed on-demand. This requires digital infrastructure that is flexible, responsive, and easy to manage.

  • The right technology enables you to operate your flexible spaces more efficiently.

With the responsibility for tenants’ digital services, and more frequent move-ins and move-outs, operating a flexible, digitally-enabled workspace brings added complexities. Not only do you need to be able to provision and customise digital services for each tenant, you also need to monitor and manage them – keeping an eye on things such as usage and troubleshooting.

Managing these operations manually, with multiple systems, vendors, and people involved in the process, can be costly and time-consuming. With the right technology, the process can be streamlined, centralising multiple services into one system that can be controlled and managed by non-technical staff.

Providing flexible, digitally-enabled spaces can provide new challenges for traditional office landlords. However, with the right technology and digital infrastructure in place, it’s possible to offer a wide range of digital services to tenants, and manage them efficiently.

One of the key technologies in doing this, is automation. Discover how automation can help streamline operations, speed up service delivery, and lead to better tenant experiences in our next blog, “The benefits of automation”.