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Support Hub

Our support is second to none. We always go the extra mile to make sure your workspace IT runs smoothly.

LIVE SUPPORT

We're only a click away

Our customer success team work around the clock to make sure we're on hand to deal with any questions you have.

Access live chat from within Connect

Ticket numbers are automatically assigned and trackable

24/7 support for when you need it

With essensys we found a one-stop-shop for managing the nuts and bolts of running our workspace and overseeing our members

 

Devon Laney

President & CEO, Innovation Depot
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KNOWLEDGE BASE

There's always an answer for you

We have an extensive bank of articles on features and new releases, making sure you always have a point of reference.

Accurate, real-time and helpful information

Step-by-step user guides

Frequently asked questions

Easy search and navigation

CASE MANAGER

See case progress in real-time

Access and track a list of your open support cases from the convenience of the Connect dashboard.

Monitor and track your live cases

Easy to use and create new support cases

Have full control over your support cases

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Take your shared workspace to the next level

Run your workspace on the only true coworking software built for growth and scale.
It's a big statement. We know. We can back it up. Within 15 minutes.

Discover more Connect features

Platform
Security

An always-on coworking software platform for 24/7 security in your shared workspace.

View Feature

essensys
Cloud

Back-up lines, sophisticated redundancy mechanism and 24/7 monitoring of services all come as standard.

View Feature

Wi-Fi
Manager

Give your members a secure wireless solution with simple access and fast, reliable Internet connectivity.

View Feature