In the latest CRE Outlook from Deloitte, 200 industry leaders shared their insights on how their companies are recovering from Covid-19. The findings show that the pandemic has accelerated the use of technology in the CRE industry, but for 56% of respondents it also uncovered shortcomings in their company’s digital capabilities and affected their plans to transform. 


The pandemic has also made improving agility a top priority for CRE, which requires companies to focus on the digitisation of key business processes as well as the tenant experience, for example through the use of apps. While many companies are now planning to accelerate digital transformation, only 40% have defined a digital transformation road map. In addition, only one third of respondents believe they have the resources and skills required to operate a digitally transformed business. 


To strengthen operations and build trust with tenants, the report suggests companies should look to adopt a structured approach to digital transformation, bolster cybersecurity and data privacy efforts, and use analytics to make data-driven decisions. 


With the right technology, flexible workspace providers can speed up their digital transformation, by simplifying and automating core processes. The right technology will also avoid the need for complex supply chains, outsourcing partnerships or large technology teams. 


Read more from the Deloitte 2021 CRE Outlook