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support

Our support is second to none. We always go the extra mile to make sure your flex-space business runs smoothly. If you ever have any issues, we’re on hand to help you. Below are the ways of accessing support and getting in touch with us.

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knowledgebase

We have an extensive list of articles to help you. Click here for more info.

case manager

Log a case from the Connect dashboard and we’ll get back to you.

customer success - double circle - flex workspace software (01)
customer success - double circle - flex workspace software

live chat

You can easily reach out to a member of our team directly within Connect or Operate.

How to contact us

If you have a question, need help or want to report a fault, he re’s how you can get in contact with our Customer Success team.

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Recommended
Chat

  • The quickest and most effective method of raising an issue
  • If unresolved this will be raised as a case that will be picked up by our tech team
  • Responses to chats are usually within 10 minutes

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other option
email
  • Send an email to help@essensys.tech
  • This will automatically create a case with a reference number
  • You can check status in the support section of Connect
  • Responses to emails are usually within a few hours

See the full process when you raise an enquiry to customer success

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