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Onboarding

The essensys Customer Success team will help you leverage best practices for a seamless operation and experience. We are with you every step of the way, providing in-depth product knowledge, expertise and training.

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Here’s what to expect as a new customer when you are introduced to the Customer Success team.

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introduction

Customer Success will guide you throughout the onboarding journey.

price book

We’ll work with you to determine which services you want to make available.

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call charge

We’ll discuss voice service offerings and call charges to finalise rates.

We’ll then hand you over to the Service Delivery team to bring your workspace live. We’ll make sure you’re constantly in the loop by sending you frequent updates on how the project is progressing.

how does it work?

Here’s a full breakdown of timelines and responsibilities for essensys onboarding.

  • Month 1
  • Month 2
  • Month 3
  • Month 4
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  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • Month 1
  • Month 2
  • Month 3
  • Month 4
  • Month 5
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • Month 1
  • Month 2
  • Month 3
  • Month 4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • Month 1
  • Month 2
  • Month 3
  • Month 4
  • Month 5
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4
  • W1
  • W2
  • W3
  • W4

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