Serendipity Labs’ team has deep experience in technology development, enterprise applications, and infrastructure deployments. With this background, there was a natural temptation for Serendipity Labs to build all the software and systems they needed to support their business strategy and serve their brand requirements.
“After having gone through a deliberate exercise of business requirements and the cost-of-ownership analysis we came to the conclusion – and I think a wise one – that we didn’t want to build all of the technology, we wanted to acquire and integrate it“.
Vinay also saw the advantage of integrating a set of best-of-breed technologies to develop a streamlined operational platform that supports their business model, rather than owning technology for technology’s sake. With that in mind, Serendipity Labs set out to finding the most credible technology partners to assemble their operational platform.
Infrastructure management was one of the key components for Serendipity Labs during the decision-making process. “Without good internet service and Wi-Fi there is no coworking. You can build upscale physical facilities, have the best furniture and design, but if the Wi-Fi breaks or the internet doesn’t work, members leave.” With this in mind, Serendipity Labs’ Platform Services team set out to find the most comprehensive infrastructure management technology on the market. There were three essential criteria:
- Company approach and vision
- The product and the service i.e., features, functions, architecture, and the roadmap
- Most importantly, the quality of the team