Reliable technology is the prime driver of today’s office environment. For Enterprise Coworking it was the focus of a necessary overhaul to deliver a better member experience, reduce churn, capture new business, and simplify complex operations.
Enterprise Coworking is leveraging the comprehensive capabilities within Connect, the purpose-built IT and technology management platform by essensys. Service delivery automation, simple onboarding, reliable Wi-Fi, telephony, and on-demand marketplace products and services are no longer obstacles, but advantages for Enterprise Coworking.
Connect has enabled Enterprise Coworking with real-time insight and control over essential services that their coworking occupiers rely on. Web-based and easy-to-use, Connect’s proprietary software and orchestration capabilities powered by enterprise-grade infrastructure are helping the Enterprise Coworking team to confidently grow their organization.
THE BENEFITS OF A PURPOSE-BUILT SOLUTION
Simplifying multi-tenancy – The operations team at Enterprise Coworking is saving time and energy previously spent liaising with a third-party ticketing system. Through Connect, they can onboard or move members across their workspace, assigning suites and switch ports, to ensure all services are active and accounted for and eliminating billing errors. Member onboarding, provisioning and managing technology services is immediate and does not require advanced IT know-how.
Add value to members
Connecting to the internet is secure and easy thanks to double authentication and security built into the essensys network. Enterprise Coworking members appreciate the ability to have an exclusive and secure VLAN, unavailable to users outside of their organization. The enterprise-class network architecture of the essensysCloud gives members across the growing Enterprise Coworking workspace portfolio the ability to seamlessly connect to the Wi-Fi network at multiple sites without the cumbersome process of requesting new login credentials. Their devices are automatically recognized, enabling them to roam across the multisite operation and get to work quicker.
Reduce churn, drive revenue
Since migrating to essensys, Enterprise Coworking can confidently promote reliable internet services to members and prospects without the hesitation of potential network failures and outages. Network security is a deal-breaker for many new coworking occupiers. The quality and assurance of security of the essensys private cloud network have helped Enterprise Coworking to add many new members to their workspace throughout this year alone.
A future-proof proposition
As in the case of Enterprise Coworking, shared workspace operators, landlords, and property groups are beginning to grasp the fundamental need for reliable and secure technology services to deliver a future-proof solution and an excellent member experience. The complexity of implementing and managing the multiple systems required to deliver those same services can put a damper on the ability of a coworking business to scale. With a purpose-built solution such as Connect by essensys, operators can effectively unburden and de-risk their business with the peace of mind that the technology will simply work.