One of the main reasons that Carr Workplaces sourced introducing an app a few years ago is because its portal didn’t provide members with a viable mobile option. The Carr Workplaces team often heard that clients were struggling to reserve meeting rooms or make payments using the member portal on their mobile phones and as a result, had to frequently make clients aware that it doesn’t exist at the time.
Michele said, “By looking at different technology trends, we knew that people like to have access to everything at their fingertips, so we needed a mobile app solution to overcome this.”
However, Carr Workplaces appreciate that their client base is across the board in terms of their preferences. Ranging from those who just want a mobile app that can make reservations or report an issue to on the flip, the clients that are more traditional and favor the portal.
“It’s one of those things where it’s absolutely necessary to have a mobile app but everybody still loves to go on a computer,” said Michele. “We need to be flexible based on our members’ preferences and appreciate that everybody is different. essensys allows us to cater towards both of these preferences.”
TAKING THE WORKSPACE OFFERING TO THE NEXT LEVEL
Another benefit of the essensys mobile app is that Carr Workplaces receives their own app store entry without the headache of development and maintenance. essensys takes care of the updates which are automatically pushed out to any app stores that the app exists on. Carr Workplaces’ members simply update as they normally would with their frequently used apps. The app store entry can be customised to suit the Carr Workplaces brand, including a name, icon, and various colours. This allows Carr Workplaces to put their brand identity on the app and set themselves apart from the competition.