Why Taking On Your Own Workspace Tech Will Work Against You

By Amanda Fanoun · 20.02.2017 · 4 MIN READ

Part 2 of How to Drive Revenue and Delight Members by Outsourcing Your Workspace Tech

Technology can be complicated, and even more so when it involves multi-tenanted infrastructure delivery and support. Operators have historically approached workspace tech – network configuration, VLANs, Wi-Fi, wired connectivity, and telephony – in a variety of ways: from third-parties to multiple vendors and hiring dedicated IT staff to manage their infrastructure. Most experienced operators’ approach consists of multiple, disparate systems that don’t speak to each other and require comprehensive contract management and multiple (and expensive!) invoices from a wide variety of vendors.

Workspace members increasingly seek security and accessibility to services within their shared office. In our booming market, quality of service and ease of use are key determining factors for users. Operators are smart to equip their space with core infrastructure that is reliable, secure and provides an appropriate level of service.

Here’s why building your own flexible workspace technology works against you…

1. Stand-alone Systems Don’t Work

Multiple, disparate systems require an entire team to provision, manage and monitor. In-house IT staff and consultants don’t have access to the latest technologies nor the ability to dedicate time and resources to develop or integrate them. In most cases it’s not the IT team’s fault – they have a job to patch, manage and support the systems in place, which means they cannot focus on improving the process and gaining efficiencies.

2. Technology is Constantly Evolving

In many cases, in-house teams do not have access to resources for research and development to implement the latest technologies or access to the budget. Services are not intended just for operators but, more importantly, for end-users, and they must be easy-to-use and even easier to consume, especially as new technologies become available. There is an expectation from today’s IT users that services are easy to buy and use – just like consumer services. Many internal teams struggle to implement the technology to deliver such experiences, missing out on new ways to increase revenue and tenant stickiness.

3. Drains Resources

Contracting with a different company for each core IT service is a recipe for disaster. Considering the many tasks that operators are already juggling; managing multiple vendor contracts and invoices puts an unnecessary strain on resources and budget. Even hiring a big salaried IT Director to manage multiple platforms can be cost-prohibitive, especially when there are integrated platforms on the market that are easily run by an admin-level staff member or a center or community manager.


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4. Underserving your Customers

Patched IT systems leave gaps in security and quality of service. As much as operators attempt to deliver services to their clients, a growing demand for privacy, dedicated VLANs and truly high-speed connectivity and reliable Wi-Fi – not burdened by congested traffic – become too complicated to deliver efficiently or to a satisfactory level. The objective is to tier appropriate services to the different types of users within your shared workspace. The best way to achieve this is to outsource the task to experienced service providers who understand the intricacies of multi-tenanted properties and can enable you and your customers to self-serve and consume services such as bandwidth and advanced unified communications features at the click of a button.

Stop Tinkering with Technology and Start Managing Your Workspace

The development of automation and self-service platforms and workspace management software has broken the chains that hold operators back, allowing operators to focus on building their business instead of tinkering with technology.

Now that the market has expanded and is maturing, the emergence of new market players and advanced technology resources offer operators innovative solutions as alternatives to the legacy ways of managing their workspaces. As a result, running a flexible shared workspace has become easier and actionable business intelligence is helping operators to focus on their customers and grow their business.


Up next in the Outsourced Workspace Technology series, Part III: The Importance of Service in Selecting a Workspace Technology Partner

About the Author

Amanda Fanoun

I've been writing content about flexible office and technology for essensys since 2015. My focus is to bring engaging and insightful perspectives to the flexible workspace sector of the commercial real estate industry.